Current order dispatch time up to 5 business days (This does not include the time its with the Courier or Aus post).

AT  T N D BATH & CANDLE CO WE AIM TO TRY TO GET THE GOODS TO AS FAST AS POSSIBLE!

Shipping:

We aim to keep stock on hand for quick dispatch and to ensure we can maintain the highest of quality products are being sent.

However please note candles are made to order.

We aim to have your items sent within 2-5 business days! However, this can change during peak periods and sales.

If any delays are to occur, we will contact you with your provided contact method.

All items are sent from Melbourne, Victoria.

Items will vary depending on the selection method made by you at the checkout. We send our items various ways to meet the customer needs for postage prices and speed depending on their location. We use shipping methods with Australia Post and various courier companies such as Fastway and Courier Please.

We try to keep the postage prices as cheap as possible however being a small business we are unable to cover the cost of postage on your order. If you feel that you have been calculated unfairly for postage at the checkout, please contact us and we will look into any issues that may have occurred.

If you are requiring express shipping, please select this option at the checkout.

PLEASE NOTE: Express Shipping is ONLY the shipping method, it DOES NOT place your order to the front of the line for dispatch.

Returns:

If for some reason you are not happy with your purchase at T N D BATH & CANDLE Co please contact us within 7 days of receiving your product with a copy of your invoice and legitimate reasoning.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns and refunds based on change of mind & misuse will not be accepted.

Items that have been opened and/ or used are exempt from a return and will not be refunded. Some consumer law exemptions will apply to be eligible for a refund still after use.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive this item, we are unable to refund you.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this can take up to 7 business days, less the restocking fee. If the item is found to be faulty the cost of your return shipping will also be refunded..

Any returns, cancellations or exchanges will be charged a restocking fee of 10% of your total for the items.

Refunds will not be granted for misuse of product.

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